Privacy Policy

Last updated: 23 August 2026

Vickie’s Skincare respects your privacy. This policy explains the information we may collect when you shop with us, submit a pre-order or review, contact us, or subscribe for updates, and how that information is used.

Information we collect

Depending on how you use the website, we may receive your name, email address, phone or WhatsApp number, delivery information, order details, pre-order requests, reviews, and marketing-subscription choices. Payment details are entered into the payment provider’s secure checkout; Vickie’s Skincare does not need to store your full card or mobile-money credentials on this website.

How we use your information

• To process and manage orders and delivery arrangements.
• To respond to questions and pre-order requests.
• To verify and, with appropriate review, display customer feedback.
• To send new-arrival, restock, offer or pre-order updates when you have subscribed.
• To maintain the security and operation of the store.

Payments and service providers

Payments are processed through Paystack. The website is hosted using Netlify. These providers may process information needed to provide their services and are subject to their own privacy terms.

Marketing subscriptions

Joining the Vickie’s Skincare customer list is optional. You can ask to unsubscribe at any time by contacting us at support@vickieskincare.com or through our WhatsApp support channel.

Sharing of information

We do not sell customer personal information. Information may be shared with service providers only where reasonably necessary to operate the store, process payments, host the website, communicate with you, or arrange delivery, or where disclosure is required by law.

Data retention and security

We aim to keep personal information only for as long as reasonably needed for the purpose for which it was collected, business records, dispute handling, or legal obligations. Reasonable steps are taken to protect customer information, although no online system can guarantee absolute security.

Your choices

You may contact us to ask about your personal information, request a correction, or ask us to stop sending marketing messages. Some transaction records may need to be retained for legitimate business or legal purposes.

Children’s privacy

This store is intended for general skincare shopping and is not designed to knowingly collect personal information from children without appropriate involvement of a parent or guardian where required.

Changes to this policy

We may update this policy when our website, services, or privacy practices change. The latest version will be posted on this page with its updated date.

Contact us

For privacy questions or requests, contact support@vickieskincare.com or use the WhatsApp support link on the main website.